Whether you’d like an initial chat about the care we provide, you have a question about our all-inclusive fees, or you want to understand how admission into our home works, we’re here to help.
At every Colten Care home, we have a dedicated Customer Support Advisor based within the home, not a call centre.
You’ll have a single point of contact who knows everything there is to know about Avon Reach guiding you through the process step by step, no matter where you are in your journey.
If you decide to come in to Avon Reach for a tour, they will be there to show you around and answer your questions, unless they are out of the home.
So, whether you’d like an initial chat about the care we provide, you have a question about our all-inclusive fees, or you want to understand how admission into our home works, we’re here to help.
If you’d like to see for yourself what makes Avon Reach so special, give us a call today to book your visit.
If you’d prefer to leave us a message and for our Customer Service Advisor to contact you, please complete the form below and we’ll respond within one working day.
Compliments are lovely to receive and the team really appreciates receiving them, so if you want to acknowledge something exceptional, it would be greatly appreciated. You can write to your Home Manager/the Directors of Colten Care to let them know your thoughts by clicking the button below.
If you have a concern about any aspect of our service, whether inside or outside the home, please speak to the Home Manager who will try to put things immediately right for you. If you wish to put your concern in writing, please send us an email by clicking the button below.
Suggestions are always welcome, big or small. If you have any suggestions that would help us improve our service, we’d love to hear from you. We always endeavour to listen and act upon feedback.
If you’re a business or professional looking to make contact with someone at Avon Reach or Colten Care, please send an email detailing the nature of your enquiry, with your full name and contact details, to email@example.com
Work for us
We’re always delighted to hear from caring professionals who would like to join our team. Avon Reach is one of 21 luxury care homes across Dorset, Hampshire, Wiltshire and West Sussex. All of our care homes have been rated as ‘Outstanding’ or ‘Good’ by the CQC, which is our national regulator. If a career in elderly care is for you, you want to work for Colten Care.