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All About Me

“All About Me” is the philosophy that guides how care is planned and delivered at Fernhill. It ensures support is based on a clear understanding of the individual rather than on fixed routines or assumptions about dementia. Within a dedicated dementia home, this understanding is essential.

It allows care to feel familiar and reassuring, even when memory or communication changes. “All About Me” is practical, steady and woven into everyday life. It underpins our approach to Living Well With Dementia and shapes how we support people at Fernhill.

Understanding that supports dignity and confidence

Why “All About Me” matters

Dementia can make it harder for someone to explain their preferences or describe what feels comfortable. “All About Me” ensures decisions are guided by what is already known about the person.

Familiar habits are recognised. Long-held preferences are respected. Small details are noticed.

For residents, this reduces the feeling of being managed by routine. For families, it offers reassurance that their relative is known as a person, not defined by a diagnosis.

Knowing the person behind the condition

What “All About Me” looks like in practice

“All About Me” shapes how support is offered throughout the day at Fernhill. It influences how someone prefers to wake, the pace at which they move through the day, the food they enjoy, and what brings comfort during moments of uncertainty.

It includes:

  • How someone likes their room arranged
  • Which routines feel reassuring
  • How they prefer to communicate
  • What helps them settle in the evening
  • Which activities feel familiar rather than overwhelming
  • When to offer support and when to allow space

Care plans are reviewed regularly and adjusted with care. Support evolves as needs change, always guided by what is understood about the individual.

“The care he has received at Fernhill has been outstanding and the friendliness, attention to detail and professionalism shown by the staff is wonderful.” – A B, next of kin of resident at Fernhill

Learning through conversation, observation and time

Getting to know each person

“All About Me” begins before someone arrives at Fernhill. Information is gathered through conversations with families and, wherever possible, with the individual themselves.

Once someone has settled, understanding deepens through daily observation. Teams notice patterns, recognise signs of comfort or unease, and adjust accordingly. Families contribute insight drawn from years of shared experience.

This is not a form to be completed and filed. It is an ongoing understanding that informs care every day.

Consistency in every interaction

A shared approach across the home

“All About Me” is used by every part of Fernhill, not only the care team.

Nurses, carers, chefs, hospitality teams, housekeeping and maintenance colleagues all work from the same shared understanding. Meals reflect known preferences. Environments remain arranged in ways that feel recognisable. Activities are offered at a pace that suits the individual.

This consistency helps residents feel secure because interactions feel familiar rather than unpredictable.

When needs change

Dementia is progressive, and needs will change over time. “All About Me” ensures care adapts without losing sight of the person. Information is reviewed and updated so adjustments are made early and thoughtfully, whether that involves increased assistance, changes to routine or closer clinical oversight.By maintaining focus on the individual, support can evolve while identity and dignity remain central.

Families and “All About Me”

Families are central to this approach at Fernhill. Their knowledge of their loved one helps build a fuller picture of preferences, history and personality.Communication is clear and consistent. Families are kept informed of changes and involved in decisions that affect everyday life. This shared understanding helps everyone support the person in a way that feels aligned and respectful.

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“All About Me” is the foundation of how care is delivered at Fernhill. It supports Living Well With Dementia by ensuring each resident is recognised as an individual.

Above all, it provides a clear framework that allows care to remain personal, steady and familiar within a dedicated dementia home.

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