Residents at the heart of everything we do



Independent surveys rate
Colten Care’s homes among
the best in the country as we
continue our drive to deliver
the best care to every resident.


 
An article by Mark Aitchison, Chief Executive of Colten Care.

Rarely a day goes by without the care sector being in the news, sadly not always for the right reasons. As in any walk of life, there are ‘bad apples.’ The danger is that those companies and homes tar the whole care sector. That’s why independent verification is so important when it comes to choosing a care home for a loved one or, indeed, yourself.

Colten Care is different to many companies operating in the care sector. 

Despite our size – we have 20 homes across the South – we remain at heart a family owned business with no external shareholders. That means we take a long-term view, putting care before profit.

All our residential and nursing homes inspected by the Care Quality Commission (CQC) have been rated as good or outstanding. No other group on the South Coast has achieved that and very few nationally.

At the same time the independent website carehome.co.uk has rated Colten Care 9.8 out of ten as the average across ALL our homes. That puts us as the top care home provider in the UK with six homes or more.

Professionals who visit our homes rate us highly. In a survey of 171 professionals, 99 per cent said they would personally recommend a Colten Care home, 99 per cent said that the nurses had good clinical knowledge and 99 per cent said that residents were treated with respect and dignity.

Our residents – and their health and happiness – is at the centre of everything we do.

Our annual feedback survey, which involves residents and their families, is an important indication of how we’re measuring up to our own exacting standards.

This year the survey saw an increase in overall ratings. 93 per cent of our residents rated their overall quality of care as excellent or good and in our dementia communities, 97 per cent of families rated the overall quality of care as excellent or good.

Both scores exceeded last year’s results and are a testimony to our continued focus on listening to what our residents and families want and acting on this feedback.

Below: Colten Care CEO Mark Aitchison (right) joins resident, Pearl, and team member, Amanda, at the launch of the Children in Need charity event

All our residential and nursing homes inspected by the Care Quality Commission (CQC) have been rated as good or outstanding. No other group on the South Coast has achieved that and very few nationally.

At the same time the independent website carehome.co.uk has rated Colten Care 9.8 out of ten as the average across ALL our homes. That puts us as the top care home provider in the UK with six homes or more.

Professionals who visit our homes rate us highly. In a survey of 171 professionals, 99 per cent said they would personally recommend a Colten Care home, 99 per cent said that the nurses had good clinical knowledge and 99 per cent said that residents were treated with respect and dignity.

Our residents – and their health and happiness – is at the centre of everything we do.

Our annual feedback survey, which involves residents and their families, is an important indication of how we’re measuring up to our own exacting standards.

This year the survey saw an increase in overall ratings. 93 per cent of our residents rated their overall quality of care as excellent or good and in our dementia communities, 97 per cent of families rated the overall quality of care as excellent or good.

Both scores exceeded last year’s results and are a testimony to our continued focus on listening to what our residents and families want and acting on this feedback.

Of course, these achievements don’t happen by accident.

Our collective Promise - ‘Cherishing You’ - is a reassuring commitment each team member makes to every resident.

Our five values (friendly, kind, individual, reassuring and honest) sit at the heart of our business and are embedded in our culture. It is these values that drive our team to deliver the very best care to our residents.

Quite rightly the care sector comes under huge public and media scrutiny. But the next time you see or hear a report drawing attention to the failures in our sector, remember there are companies like Colten Care determined to maintain the highest possible standards all day every day.

And, as the independent verification I’ve quoted clearly demonstrates, you don’t need to take my word for that!
Signature
Mark Aitchison
Chief Executive