We are Friendly
Welcome, approachable, eager to listen and help
PROFESSIONAL, CARING & KIND
Meet the Team at Avon Cliff
You’d be surprised how many caring people make up the team that look after residents, maintaining the highest standards of clinical and social care. From the Home Manager to the Head Chef, the Housekeeping team to the Clinical Lead, we all come together to make ‘One Team’, putting residents at the heart of all we do.
Home Manager – Theresa Sales
As the Home Manager at Avon Cliff, Theresa oversees the day-to-day operations of our care home, ensuring a safe, supportive, and welcoming environment for all residents. With a focus on delivering the highest standards of care, Theresa leads a dedicated team of professionals, working closely with residents and their families to meet individual needs and enhance quality of life. A qualified nurse with over 20 years’ experience with Colten Care, Theresa brings both expertise and empathy to the role, continually striving to improve the quality of care and the wellbeing of everyone in our home.
Clinical Lead – Emma Williams
Emma is our Clinical Lead, responsible for overseeing all clinical aspects of care within our home, ensuring that residents receive exceptional, person-centred care tailored to their needs. Emma leads the nursing and care teams, providing clinical expertise and guidance to ensure that best practices are followed and regulatory standards are met.A qualified nurse with over 15 years of clinical experience in the care sector, Emma is dedicated to delivering excellence in care, fostering a culture of continuous improvement, and supporting the professional development of the care teams under her leadership.
Customer Support – Amy Weemes
As our Customer Support Advisor, Amy is dedicated to providing exceptional service and support to new enquiries, residents, families, and visitors. Amy is the first point of contact for enquiries, ensuring that everyone who contacts our care home receives clear, helpful information and a friendly, professional experience.
Amy assists families throughout the process of choosing the right care for their loved ones, offering guidance on our services, answering questions, and providing ongoing support. From coordinating visits to addressing concerns, she is there to help every step of the way, even making sure new residents have everything they need to settle in to their new home.
Nursing Team
Nurses are on duty at Avon Cliff 24 hours a day, seven days a week, ensuring that residents receive the highest standard of nursing care, tailored to their individual needs. This is Ligia who, as part of the nursing team, plays a key role providing expert clinical care and leadership within our home. With a focus on both clinical excellence and compassionate care, our nurses are committed to promoting the wellbeing and dignity of all our residents. They work closely with the Home Manager and other healthcare professionals to create care plans that enhance residents’ quality of life.
Head Chefs
Our home benefits from two dedicated Head Chefs, ensuring that our kitchen operates seamlessly seven days a week. This commitment allows residents to enjoy the same high standards of dining every day, with fresh, seasonal, and thoughtfully prepared meals.This is Valentin, who, along with his fellow Head Chef, works closely with residents and the care team to design menus that support wellbeing, offering variety and creativity to make every mealtime a pleasure. Valentin is responsible for leading the catering team in preparing delicious, nutritious meals that cater to the diverse dietary needs and preferences of our residents. With a passion for creating high-quality, home-cooked dishes, Valentin ensures that every meal is balanced, flavourful, and tailored to individual requirements, whether for specific health conditions or personal preferences.
Companionship Team
As Companionship Team Leader, Elise is responsible for creating and coordinating a wide variety of engaging and meaningful activities that enhance the wellbeing and enjoyment of our residents. Elise and the team work closely with residents to design a programme of activities that caters to diverse interests, abilities, and preferences, ensuring every resident has opportunities for social interaction, creativity, and fun. This includes regular minibus trips out of the home, keeping residents connected to their community.
Health Care Assistants
Our Health Care Assistants provide compassionate, hands-on care and support to our residents, helping them with their daily activities and ensuring their comfort and wellbeing. This is Carolina, one of our carers, who works closely with the senior care leads and nursing team to maintain person-centred care, tailored to the individual needs of each resident.
The team’s responsibilities include assisting with daily personal care, taking medications, helping with mobility, and offering emotional support to ensure residents feel valued and respected.
Gardener
This is Sarah, Avon Cliff’s gardener, who is dedicated to creating and maintaining beautiful, tranquil outdoor spaces that residents can enjoy all year round. With a focus on enhancing the wellbeing of our residents, Sarah ensures that the gardens are inviting, safe, and accessible for all.
Sarah will encourage residents to relax, walk, or even participate in light gardening activities, understanding the therapeutic power of being in nature and the impact it can have on our residents’ quality of life.
Maintenance
Gary ensures that our home facilities operate safely and smoothly for residents. He supports residents with routine maintenance and minor repairs as needed. His duties include conducting monthly tests and inspections on various equipment, such as fire doors, water temperature outlets, fire extinguishers, security doors, internal and external lighting, wheelchairs, window restrictors, reclining chairs, and nursing beds.
Housekeeping Team
The Housekeeping Team, led by Magda, plays a crucial role in maintaining a clean, safe, and comfortable home environment for our residents. With the utmost respect for our residents’ private space, Magda and the team carefully clean rooms and en-suites, including residents’ own keepsakes such as pictures and ornaments. Personal clothing is carefully laundered, ironed, folded and returned to residents’ rooms on a daily basis.
Senior Administrator
Christine is the friendly face and organised presence at the heart of Avon Cliff’s daily operations. Christine is responsible for ensuring that the reception area runs smoothly, providing a warm welcome for residents, families, and visitors.
She plays a key role in supporting the home’s management and care teams by ensuring that all administrative processes are efficient and in compliance with regulatory requirements.
“All staff have been so genuine and professional and nothing is too much trouble.” – M W, daughter of resident at Avon Cliff
Our Values
Avon Cliff is part of Colten Care, a family-owned business built on core values that still guide us from the very heart of our business today. Our values shape the company culture and play out in our home every day through meaningful, heartfelt interactions between staff, residents and family members.
We are Kind
Respectful, patient, thoughtful, taking time and doing what’s needed
We are Individual
Attentive, responsive, embracing uniqueness
We are Reassuring
High standards, inspiring trust and confidence, taking responsibility
We are Honest
Realistic, open, ready to acknowledge mistakes and put them right, unafraid of difficult conversations
Careers at Avon Cliff
A career in care is one of the most rewarding paths you can choose, with a wide range of exciting and meaningful roles that contribute toward improving the lives of older people. Join us in providing a better quality of later life for our residents.
To find out about available roles at Avon Cliff, or any of our sister homes, visit our careers site.
We’re Here To Help
Whether you’d like an initial chat about the care we provide, you have a question about our all-inclusive fees, or you’d like more information about our beautiful home, we’re here to help.