Meet the team

As the Home Manager at Avon Cliff, Theresa oversees the day-to-day operations of our care home, ensuring a safe, supportive, and welcoming environment for all residents. With a focus on delivering the highest standards of care, Theresa leads a dedicated team of professionals, working closely with residents and their families to meet individual needs and enhance quality of life. A qualified nurse with over 20 years’ experience with Colten Care, Theresa brings both expertise and empathy to the role, continually striving to improve the quality of care and the wellbeing of everyone in our home.

As our Customer Support Advisor, Karlene is dedicated to providing exceptional service and support to new enquiries, residents, families, and visitors. Karlene is the first point of contact for enquiries, ensuring that everyone who contacts our care home receives clear, helpful information and a friendly, professional experience. Karlene assists families throughout the process of choosing the right care for their loved ones, offering guidance on our services, answering questions, and providing ongoing support. From coordinating visits to addressing concerns, she is there to help every step of the way, even making sure new residents have everything they need to settle in to their new home.

Nurses are on duty at Avon Cliff 24 hours a day, seven days a week, ensuring that residents receive the highest standard of nursing care, tailored to their individual needs. This is Ligia who, as part of the nursing team, plays a key role providing expert clinical care and leadership within our home. With a focus on both clinical excellence and compassionate care, our nurses are committed to promoting the wellbeing and dignity of all our residents. They work closely with the Home Manager and other healthcare professionals to create care plans that enhance residents’ quality of life.

Our home benefits from two dedicated Head Chefs, ensuring that our kitchen operates seamlessly seven days a week. This commitment allows residents to enjoy the same high standards of dining every day, with fresh, seasonal, and thoughtfully prepared meals.This is Valentin, who, along with his fellow Head Chef, works closely with residents and the care team to design menus that support wellbeing, offering variety and creativity to make every mealtime a pleasure. Valentin is responsible for leading the catering team in preparing delicious, nutritious meals that cater to the diverse dietary needs and preferences of our residents. With a passion for creating high-quality, home-cooked dishes, Valentin ensures that every meal is balanced, flavourful, and tailored to individual requirements, whether for specific health conditions or personal preferences.

As Companionship Team Leader, Elise is responsible for creating and coordinating a wide variety of engaging and meaningful activities that enhance the wellbeing and enjoyment of our residents. Elise and the team work closely with residents to design a programme of activities that caters to diverse interests, abilities, and preferences, ensuring every resident has opportunities for social interaction, creativity, and fun. This includes regular minibus trips out of the home, keeping residents connected to their community.

Our Health Care Assistants provide compassionate, hands-on care and support to our residents, helping them with their daily activities and ensuring their comfort and wellbeing. This is Carolina, one of our carers, who works closely with the senior care leads and nursing team to maintain person-centred care, tailored to the individual needs of each resident. The team’s responsibilities include assisting with daily personal care, taking medications, helping with mobility, and offering emotional support to ensure residents feel valued and respected.

This is Sarah, Avon Cliff’s gardener, who is dedicated to creating and maintaining beautiful, tranquil outdoor spaces that residents can enjoy all year round. With a focus on enhancing the wellbeing of our residents, Sarah ensures that the gardens are inviting, safe, and accessible for all. Sarah will encourage residents to relax, walk, or even participate in light gardening activities, understanding the therapeutic power of being in nature and the impact it can have on our residents’ quality of life.

Gary ensures that our home facilities operate safely and smoothly for residents. He supports residents with routine maintenance and minor repairs as needed. His duties include conducting monthly tests and inspections on various equipment, such as fire doors, water temperature outlets, fire extinguishers, security doors, internal and external lighting, wheelchairs, window restrictors, reclining chairs, and nursing beds.