Meet the Team at Brook View

As the Home Manager at Brook View, Lauren oversees the day-to-day operations of our care home, ensuring a safe, supportive, and welcoming environment for all residents. With a focus on delivering the highest standards of care, Lauren leads a dedicated team of professionals, working closely with residents and their families to meet individual needs and enhance quality of life. Having previously served as Clinical Lead at Brook View, Lauren has built strong relationships with residents, families, and the team. Committed to ensuring expert care alongside a warm, welcoming community, Lauren leads with a focus on wellbeing, companionship, and enriching daily experiences.

As our Customer Support Advisor, Karlene is dedicated to providing exceptional service and support to new enquiries, residents, families, and visitors. Karlene is the first point of contact for enquiries, ensuring that everyone who contacts our care home receives clear, helpful information and a friendly, professional experience. Debbie assists families throughout the process of choosing the right care for their loved ones, offering guidance on our services, answering questions, and providing ongoing support. From coordinating visits to addressing concerns, she is there to help every step of the way, even making sure new residents have everything they need to settle in to their new home.

Nurses are on duty at Brook View 24 hours a day, seven days a week, ensuring that residents receive the highest standard of nursing care, tailored to their individual needs. This is Naomi who, as part of the nursing team, plays a key role providing expert clinical care and leadership within our home. With a focus on both clinical excellence and compassionate care, our nurses are committed to promoting the wellbeing and dignity of all our residents. They work closely with the Home Manager and other healthcare professionals to create care plans that enhance residents’ quality of life.

Our home benefits from two dedicated Head Chefs, ensuring that our kitchen operates seamlessly seven days a week. This commitment allows residents to enjoy the same high standards of dining every day, with fresh, seasonal, and thoughtfully prepared meals. Our Head Chefs work closely with residents and the care team to design menus that support wellbeing, offering variety and creativity to make every mealtime a pleasure. They are responsible for leading the catering team in preparing delicious, nutritious meals that cater to the diverse dietary needs and preferences of our residents. With a passion for creating high-quality, home-cooked dishes, they ensure that every meal is balanced, flavourful, and tailored to individual requirements, whether for specific health conditions or personal preferences.

Our companionship team is responsible for creating and coordinating a wide variety of engaging and meaningful activities that enhance the wellbeing and enjoyment of our residents. The team work closely with residents to design a programme of activities that caters to diverse interests, abilities, and preferences, ensuring every resident has opportunities for social interaction, creativity, and fun. This includes regular minibus trips out of the home, keeping residents connected to their community.

Our Health Care Assistants provide compassionate, hands-on care and support to our residents, helping them with their daily activities and ensuring their comfort and wellbeing. This is Natalie, one of our Senior Care Leads, who works closely with the nursing team to maintain person-centred care, tailored to the individual needs of each resident. The team’s responsibilities include assisting with daily personal care, taking medications, helping with mobility, and offering emotional support to ensure residents feel valued and respected.

Peter is Brook View’s gardener, dedicated to creating and maintaining beautiful, tranquil outdoor spaces that residents can enjoy all year round. With a focus on enhancing the wellbeing of our residents, Peter ensures that the gardens are inviting, safe, and accessible for all. Peter will encourage residents to relax, walk, or even participate in light gardening activities, understanding the therapeutic power of being in nature and the impact it can have on our residents’ quality of life.

Our maintenance team ensures that our home facilities operate safely and smoothly for residents. They support residents with routine maintenance and minor repairs as needed. Duties include conducting monthly tests and inspections on various equipment, such as fire doors, water temperature outlets, fire extinguishers, security doors, internal and external lighting, wheelchairs, window restrictors, reclining chairs, and nursing beds.