We are Friendly
Welcome, approachable, eager to listen and help
Meet the Team at Linden House
It takes a special kind of team to support people living with dementia, one built on empathy, expertise, and quiet understanding. From our Home Manager to our nurses, Companionship Team, Head Chef and Housekeeping staff, everyone at Linden House plays a part in creating a calm, reassuring environment where residents feel safe, known, and valued.
With strong continuity and minimal use of agency staff, many of our team have been with us for years. We work closely together to provide consistent, relationship-based care, always putting residents at the centre of everything we do.
Priya Joseph – Home Manager
With over 20 years’ experience in nursing and care, Priya Joseph leads Linden House with quiet confidence and a deep commitment to each resident. She began her journey with Colten Care in 2003 as a Nurse and became Home Manager in 2021, following a number of clinical and leadership roles.
A former acute medicine nurse at Lymington Hospital, Priya brings both professional expertise and calm reassurance to daily life. Families often describe her as open, thoughtful, and easy to talk to — someone who listens with care and leads by example.
Her approach is grounded in dignity, trust, and connection. Whether sitting down with a resident, supporting her team, or guiding a family through the next step, Priya is always focused on what matters most: helping people feel heard, supported, and truly at home.
Clincal Lead – Mitch Tan
Mitch is our Clinical Lead, responsible for all aspects of clinical care at Linden House. He oversees our nursing and care teams, ensuring every resident receives high-quality, person-centred support tailored to their individual needs. With many years of experience as a qualified nurse in the care sector, Mitch brings clinical expertise, calm leadership, and a deep understanding of dementia care. His role includes mentoring team members, maintaining best practices, and ensuring we meet, and exceed, regulatory standards. Mitch is committed to fostering a culture of continuous improvement and compassionate care throughout the home.
Customer Support – Lee Mussell
As our Customer Support Advisor, Lee is a calm and reassuring first point of contact for anyone considering care at Linden House. He offers clear, thoughtful guidance to families and individuals exploring dementia care, helping them understand their options and feel supported at every step. From arranging visits to answering questions and providing practical advice, Lee is there to listen and help make the process feel more manageable. Lee also ensures new residents have everything they need to settle in comfortably, working closely with the wider team to provide a smooth and welcoming transition into life at Linden House.
See How Our Team Shapes Each Day
Life here is shaped by the people you’ve just met. From morning routines to afternoon hobbies, our team’s presence is woven into every calm, purposeful moment.
The people here aren’t only here to provide care, they’re the ones who make daily life at Linden House feel calm, engaging and personal. From music in the lounge to herbs planted in the garden, their presence is woven into every moment.
Kay Gibson – Admiral Nurse
Kay is our Admiral Nurse, a specialist dementia care nurse working in partnership with the charity Dementia UK. Kay works with families to provide support, advice and reassurance. This might be reviewing your loved one’s daily life plan, discussing medication or looking for hints and suggestions on how to get the most out of your care home visits, especially where someone with dementia is presenting complex behaviours. With her extensive knowledge and qualifications in dementia, Kay primarily supports our dementia communities with clinical needs (such as nutrition and medication), social well-being needs (such as meaningful activities) and assists in the review of our dementia training and development of our dementia strategy.
Amanda Exley – Care Co-Ordinator
Amanda’s role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of Amanda’s role is high quality care delivery. She works closely with the care team to ensure that all care staff are equipped with the knowledge, training, and understanding to provide consistently high levels of care for each resident.
Nursing Team
Our nurses are on duty at Linden House 24 hours a day, seven days a week, delivering expert clinical care with consistency and compassion. Each nurse plays a key role in supporting residents’ health and wellbeing, combining clinical knowledge with a calm, reassuring presence. With a deep understanding of dementia, they respond sensitively to changing needs, helping residents feel safe, understood, and respected. Working closely with the wider care team and healthcare professionals, our nurses help shape and adapt personalised care plans that enhance comfort, dignity, and quality of life.
Head Chef
At Linden House, our dedicated chefs ensure every mealtime is a moment of comfort, enjoyment, and wellbeing. With a seamless seven-day operation, residents benefit from consistently high standards of dining, with fresh, seasonal meals thoughtfully prepared each day. The chefs work closely with residents and the care team to design menus that reflect individual tastes and nutritional needs, supporting both physical health and emotional connection. From classic favourites to creative new dishes, meals are tailored to suit a range of dietary requirements, including those related to dementia and age-related health conditions. Every plate is served with care, helping residents feel at home and well supported.
Companionship Team
Our companionship team is responsible for creating and coordinating a wide variety of engaging and meaningful activities that enhance the wellbeing and enjoyment of our residents. The team work closely with residents to design a programme of activities that caters to diverse interests, abilities, and preferences, ensuring every resident has opportunities for social interaction, creativity, and fun. This includes regular minibus trips out of the home, keeping residents connected to their community.
Health Care Assistants
Our Health Care Assistants provide compassionate, hands-on support that helps residents feel comfortable, respected, and understood. Working closely with our nursing team, they play a vital role in delivering person-centred care, thoughtfully tailored to the needs and routines of each individual. Their support includes help with personal care, mobility, medication, and emotional wellbeing, always offered with patience, dignity, and empathy. With a deep understanding of dementia, our care team is committed to building trust and creating calm, reassuring moments throughout each day.
Gardener
Our gardener is dedicated to creating and maintaining calm, accessible outdoor spaces that enhance wellbeing and offer moments of quiet connection with nature. From seasonal planting to sensory-friendly layouts, the garden is designed to be safe, tranquil, and inviting, encouraging residents to relax, take a gentle walk, or enjoy light gardening activities if they wish. We understand the therapeutic value of time outdoors, especially for those living with dementia, and our garden plays a vital role in supporting calm, comfort, and everyday enjoyment.
Maintenance
Our maintenance team ensures that our home facilities operate safely and smoothly for residents. They support residents with routine maintenance and minor repairs as needed. Duties include conducting monthly tests and inspections on various equipment, such as fire doors, water temperature outlets, fire extinguishers, security doors, internal and external lighting, wheelchairs, window restrictors, reclining chairs, and nursing beds.
Housekeeping Team
Our Housekeeping Team plays a crucial role in maintaining a clean, safe, and comfortable environment for everyone who lives here. With great care and respect for residents’ personal space, the team cleans rooms and en-suites thoughtfully, including personal keepsakes such as photos and ornaments. Clothing is laundered, ironed, folded, and returned daily, ensuring comfort and dignity are always upheld.
Senior Administrator
Our Reception and Admin team provide the friendly welcome and organised support that keep daily life in our home running smoothly. They ensure the reception area is warm and professional, offering a helpful first point of contact for residents, families, and visitors. Behind the scenes, they support the wider team by managing essential administrative tasks and helping ensure the home runs efficiently and in line with regulatory standards.
“All the staff at Linden House were always professional and friendly. And they looked after my friend beautifully.” – D M, Friend of Resident – carehome.co.uk review
Our Values
Linden House is part of Colten Care, a family-owned business built on core values that still guide us from the very heart of our business today. Our values shape the company culture and play out in our home every day through meaningful, heartfelt interactions between staff, residents and family members.
We are Kind
Respectful, patient, thoughtful, taking time and doing what’s needed
We are Individual
Attentive, responsive, embracing uniqueness
We are Reassuring
High standards, inspiring trust and confidence, taking responsibility
We are Honest
Realistic, open, ready to acknowledge mistakes and put them right, unafraid of difficult conversations
Careers at Linden House
A career in care is one of the most rewarding paths you can choose, with a wide range of exciting and meaningful roles that contribute toward improving the lives of older people. Join us in providing a better quality of later life for our residents.
To find out about available roles at Linden House, or any of our sister homes, visit our careers site.
Not Sure What The Next Step Looks Like?
Whether you have questions, want to visit, or just need a friendly chat, we’re here whenever you’re ready.