Review submitted by Helen M (Daughter of Resident/Service User) on Friday 23 October 2020. Review relates to October 2020.
We knew the minute we set foot in Newstone House that this was what we wanted for Dad and that he would be very happy here. My brother and I have not been disappointed. Dad has been here for just over three years and has been extremely well looked after. The staff are professional and caring and always very welcoming.
Pre-Covid Dad enjoyed many trips out, including one specifically tailored to him where he visited the village where he was stationed at the beginning of the war.
We were very impressed recently when staff worked very hard to make it possible for four family members to celebrate Dad’s 100th birthday at a socially-distanced party. They went beyond the call of duty to ensure that we all had a memorable and happy time.
We can’t thank them enough for everything they’ve done for him over the years, and particularly over the last few difficult months.
We would not hesitate to recommend Newstone House to anyone wanting first-class care for a family member or friend.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Clive R (Son of Resident/Service User) on Monday 19 October 2020. Review relates to September 2020.
My father has been with you for over 3 years now, he was made to feel welcome from day one and settled in very quickly. He always feared going into a home because he thought "the days would hang heavy on his hands" but he has found that the days/weeks pass so quickly he doesn't have time to be bored as there is always plenty to do or get involved with.
Pre covid he thoroughly enjoyed the trips out organised by the home and still talks about his visit to a safari park.
The staff in his words are wonderful and can't do enough for him.
My sister and I feel that we could not have found a better home for dad and are very happy with the care that he receives.
A special thank you must go to the staff for everything they did to help dad celebrate his 100th birthday, it what a fantastic effort bearing in mind the current situation and very much appreciated by dad and the family.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P S (Resident / Service User) on Wednesday 19 August 2020. Review relates to August 2020.
I have been here for two weeks; I have been perfectly comfortable.
I feel very safe here.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Graham C (Husband of Resident/Service User) on Monday 3 August 2020. Review relates to August 2020.
Newstone House has provided consistently high-quality care for my wife over the last two years. Both her physical and mental health have improved significantly during that time, leading to an obvious increase in happiness and reduction in anxiety, even as the illness continues to progress.
Prior to the Covid lockdown interventions, I visited on most days and enjoyed the atmosphere, the various activities organised and the varied facilities available within the home. The overall achievement by the staff in creating a very liveable environment is the critical component in my wife's well being.
During the pandemic, the home has managed to keep good communication between residents and family with video calls and more recently with carefully organised safe visits. These have demonstrated to us as a family that the home has managed to continue the high quality of care in all aspects through what must be a very difficult time.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Liz A (Daughter of Resident/Service User) on Thursday 4 June 2020. Review relates to June 2020.
A fantastic home and wonderful staff who have made Mum feel so welcome. They are doing an amazing job under some currently difficult circumstances due to Covid 19. I have been very impressed. Mum seems very happy.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Gary R (Brother of Resident/Service User) on Monday 1 June 2020. Review relates to June 2020.
I am extremely pleased to know that, with his present condition, my brother is a resident of Newstone House. How we would manage without Newstone House I cannot imagine and any alternative answer would not serve my brother as well as Newstone House.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michael Y (Son of Resident/Service User) on Sunday 24 May 2020. Review relates to April 2020.
I have been impressed with the atmosphere of work and care, every time I visit the home. The staff make sure the comfort and wellbeing of the residents are paramount and always show respect regarding their requirements, condition and in communication about issues and their concerns. Staff are all very positive and personal in their understanding of residents and keen to understand if the home and staff are fulfilling requirements to a high standard.
During this Covid-19 epidemic, they have taken the risks and made the commitment to carry on in the duties and roles in order to make sure all the residents are safe and cared for - we cannot thank them enough. A key factor is the Newstone leadership team who set the standards and keep the discipline of task and quality of the care process, which reassures and ensures everyone, contractors, staff and residents, safe.
This sacrifice should be recognised/rewarded directly by the senior team now, and not forgotten when Covid-19 crisis is past.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Good
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Stuart M (Son of Resident/Service User) on Tuesday 12 May 2020. Review relates to May 2020.
Throughout the three years, my mother has been cared for at Newstone, I have only had praise for the kindness, cleanliness and professionalism all staff have shown towards Mum. Every time I visit I see a smiling face, but if there has been a health problem with Mum I immediately have a phone call. Dementia is a terrible disease but staff at Newstone somehow, I don’t know how, make light work of it. This is undoubtably down to training and the professionalism of all those involved, from cleaning staff to the manager. Green and Red shirts make my mum feel dignified and for that I will always be grateful. My thanks as ever for caring.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L P (Resident / Service User) on Tuesday 28 April 2020. Review relates to April 2020.
The staff is great and the food is great. The other residents are very friendly.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jenny C (Daughter of Resident/Service User) on Friday 6 March 2020. Review relates to December 2019.
Review of Singing Barmaid evening - a well organised and stimulating evening which had all participants tapping their toes, singing and (those who could) dancing. Good to see so many in the lounge when it is usually nearly empty. Would love to see it a regular feature on the programme.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by I G (Resident / Service User) on Tuesday 3 December 2019. Review relates to November 2019.
Swinging doors in the corridor very noisy.
A big thank you to the staff for their excellent care.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M W (Resident / Service User) on Tuesday 26 November 2019. Review relates to November 2019.
Impossible to paise the care, kindness and friendliness sufficiently.
I was thoroughly spoilt by everyone.
Will recommend Newstone House and Colton care in the highest and warmest terms.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by B B (Resident / Service User) on Tuesday 8 October 2019. Review relates to September 2019.
Everyone, without exception, has been caring, kind, friendly and helpful throughout my stay.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Marcus C (Resident / Service User) on Tuesday 13 August 2019. Review relates to August 2019.
Had a very good time staying at Newstone House.
How likely would you be to recommend Newstone House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J S (Resident / Service User) on Wednesday 8 May 2019. Review relates to April 2019.
I am very comfortably accommodated here and the establishment has a lovely atmosphere.
How likely would you be to recommend Newstone House? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent