Reviews and Testimonials

Mum moved in during the summer as she was struggling to cope independently at home, despite valiantly battling on.  My aunt had previously been a resident at Newstone for almost five years until she passed away at the age of 94 so we had confidence in mum's move. It is a relief to know that mum is receiving the professional and caring support and assistance she needs. She enjoys the food and put on some much needed weight and always looks clean and cared for. The home is always clean and bright and a pleasant environment to be in. As a family, we are grateful that mum is receiving the care that she needs at Newstone House. There are some outstanding carers there and I would like to express our gratitude and admiration to all the staff, especially for their work and commitment during these challenging Covid times. 

Daughter of Resident at Newstone House

Mum moved in permanently to Newstone House in April 2021. Mum is very happy there and I know that she is safe and being looked, which is a weight off my mind. The staff will always go the extra mile and make you welcome.  There is a daily programme of activities to provide stimulation and companionship, including bus trips out.  During the height of the pandemic the commitment of all in the home to staying safe was very evident, for which I am most grateful, with regular updates from the home and from the Colten Care Chief Executive. 

Son of Resident at Newstone House

My brother received the highest level of care, consideration, compassion, dignity and even affection for all the time he was at Newstone House. It was sad that my brother suffered from dementia but it was very fortunate he was able to be cared for at Newstone House by some really excellent staff.

Brother of Resident at Newstone House

With many thanks for the excellent care you gave Neil while he was staying with you and for the kindness you showed to us all.  He is settled and relaxed at Newstone House.

Family of Resident at Newstone House

It was such a relief to see Mum more confident and less troubled in herself and that her needs and safety were all being met in such a kind and compassionate yet professional manner.  I only have praise for everyone I met at the home, from the carers, companionship team, nurses, cleaners, laundry team, catering team and caretakers to management and the lovely team on reception. All their interactions with mum felt genuine, kind and loving.  Her room looked lovely, as did she and it was great to see that she is entertained and is enjoying being in the lounge and beautiful gardens and getting involved in some activities on the days when she can.  Newstone House is a fantastic home where nothing seems too much trouble and although it is never easy leaving after a visit, this time I know she is in good hands and I do not have to worry.  

Daughter of Resident at Newstone House

Thank you all so much for looking after our lovely mum during the past year. We really appreciate all your gentle and thoughtful care and attention. We know that both mum and dad have come to think of you all as extended family and we cannot thank you enough for that.

Daughters of Resident at Newstone House

My mother became a resident in August 2019. Recently bereaved with some health and memory issues, the Newstone House team settled her in, got her to the best health she has enjoyed for several years and made her feel safe, secure and settled. Warm welcomes are always extended to the family, staff are plentiful and proactive in providing updates of both health and wellbeing and nothing is too much trouble. She is stimulated in ways we could never have achieved keeping at her former home with visiting carers support.  Throughout Covid, the team has been superb in keeping residents safe while doing their utmost in lockdown to enable relatives to have regular and quality contact by virtual means. The environment of Newstone House is amazing, decor, food and activities are first class. I feel confident my mother is enjoying the best possible lifestyle she can and is being cared for with warmth and compassion and a real understanding of her as a person. I truly wish there were more care homes like this.

Daughter of Resident at Newstone House

Thank you to all of you for making Ma's 90th birthday so very special (she declared it was the best ever which in these lockdown times is quite amazing). We are so grateful and particularly that in fact she looks so well and younger than last year, the Newstone House effect. You are all amazing. Thank you.

Daughter of Resident at Newstone House

We just wanted to say a huge "thank you" to everyone there looking after Mum for all of these years.  As you know, Mum came to you over five years ago in an extremely poor state of health.  Not only did you manage to treat her condition enabling her to heal, which is a total credit to your Nursing Team and their dedication, but you provided her with the upmost care, compassion, kindness and friendship from you all.  It was a difficult reality to have Mum in a Nursing Home, something that none of us had ever expected or knew anything about but we had no other option.  We are now very grateful for everything that was done for Mum and we know that she received the very best care whilst she was with you. During the difficult times that we are all under with Covid, it broke our hearts not to be able to visit Mum as often as we had been but we knew that she was receiving the best care, which made the restrictions more bearable.  We knew you were keeping her safe and well.  We know at times Mum presented various challenges along the way and we thank you again for your kindness and understanding.  There are so many of you that we would like to thank, as we felt that Mum had become part of your Newstone family, and we feel that you really cared for her more than Mum just being a resident.

Son of Resident at Newstone House

Thank you for your care of my mother. She was settled and content with you and made the best of her last few months in very trying circumstances. My Father and I are very grateful for all you did for her.

Residents at Newstone House

My father has been with you for over 3 years now, he was made to feel welcome from day one and settled in very quickly.  He always feared going into a home because he thought "the days would hang heavy on his hands" but he has found that the days/weeks pass so quickly he doesn't have time to be bored, as there is always plenty to do or get involved with.  Pre Covid, he thoroughly enjoyed the trips out organised by the home and still talks about his visit to a safari park. The staff, in his words, are wonderful and can't do enough for him.  My sister and I feel that we could not have found a better home for dad and are very happy with the care that he receives.  A special thank you must go to the staff for everything they did to help dad celebrate his 100th birthday.  It was a fantastic effort, bearing in mind the current situation, and very much appreciated by dad and the family.

Son of Resident at Newstone House

I must record how absolutely impressed I am with the treatment, care and attention she received from everyone at the home.  My mum was always exceptionally well looked after and treated with the utmost respect and regard for her dignity. Many of the staff appeared very affectionate towards her an I am sure that this was instrumental in my mum feeling comfortable, happy and secure for the last years of her life.  I know that I speak for both my brothers when I express my gratitude for all that was done at Newstone House to look after my mum's physical, emotional and mental needs during her time with you.  Like a lot of people, I believe that care workers are terribly undervalued when the job that you all do is so especially important.

Son of Resident at Newstone House

We'd like to thank all the staff who so kindly and lovingly looked after our mother.  You all do a very special job.  So glad she spent her last days with you.

Daughter of Resident at Newstone House

Newstone House has provided consistently high quality care for my wife over the last two years. Both her physical and mental health have improved significantly during that time, leading to an obvious increase in happiness and reduction in anxiety. Prior to Covid lockdown interventions, I visited on most days and enjoyed the atmosphere, the various activities organised and the varied facilities available within the home. The overall achievement by the staff in creating a very liveable environment is the critical component in my wife's well being. During the pandemic, the home has managed to keep good communication between residents and family with video calls and more recently with carefully organised safe visits. These have demonstrated to us as a family that the home has managed to continue the high quality of care in all aspects through what must be a very difficult time.

Husband of Resident at Newstone House

I want to thank you for the work of your colleagues and yourself in developing your plans on visiting. For my family, using the Ph1 screen approach has been great. I think it has worked well for my wife, as she can see us looking "normal". You and your staff have clearly done an incredible job in keeping residents safe during the past few months.

Husband of Resident at Newstone House

Thank you Thank you for everything you have done for Mum to make her time with you happy and enjoyable. I know it’s the Dementia that took her in the end and we certainly lost her a long time ago. We all appreciate everything up until the end.

Daughter of Resident at Newstone House

A fantastic home and wonderful staff who have made Mum feel so welcome. They are doing an amazing job under some currently difficult circumstances due to Covid 19. I have been very impressed. Mum seems very happy.

Daughter of Resident at Newstone House

Hi April, my daughter and I visited my wife Roni last Tuesday, using your new system in the reception. It was great to be able to see Roni and to talk to her so easily. She is looking really healthy, you and your staff have looked after her so well through all these tough times. Roni had what looked like shingles according to the doctor, but you were on to it quickly and it did not have time to get a hold so she clearly has not been in pain from it. Thanks to all off you at the home, best regards,

Family of Resident at Newstone House

I am extremely grateful for the very high-quality care my mum received every day. She was looked after wonderful well by kind, caring, sensitive and compassionate staff.

Daughter of Resident at Newstone House

Thank you for all your care for my father. Nothing was ever too much trouble; his room and clothes were always looked after with such care and you ensured he had the food that he enjoyed. Thank you for helping to make the last 4 ½ year at Newstone as good as they could be.

Daughter of Resident at Newstone House

Thank you so much for looking after our Dad so well over the years. We wish you all well during these difficult times. The residents at Newstone are very lucky to have you all coming for them so well.

Daughter of Resident at Newstone House

Throughout the three years, my mother has been cared for at Newstone, I have only had praise for the kindness, cleanliness and professionalism all staff have shown towards mum. Every time I see a smiling face, but if there has been a health problem with Mum, I immediately have a phone call. Green and Red shirts make my mum feel dignified and for that I will always be grateful.

Daughter of Resident at Newstone House

Thank you for making Mums special day a lovely one for her at 89 years young. As you know, she is quite a character and has had quite a life. I’m very grateful to you, especially as I am aware that the current circumstance places an extra burden on you all there.

Daughter of Resident at Newstone House

Things must be tough for you all. What a wonderful job you do at the best of times, now we have the worst of times! I wish I could put you on a magic carpet to visit my garden.

Relative of Resident at Newstone House

Thank you so very much for all your kindness, care and tolerance towards Dad he really was quite a character. He couldn’t have wished for better.

Daughter of Resident at Newstone House

Many thanks for your card received today. As you can imagine it has taken a few days to get my head around the fact that my husband has gone. The family would like to say thank you for the bottom of our hearts for the care you all gave to home.

Wife of Ex Resident at Newstone House

My Mum spent the last 3 years of her life at Newstone House. She died in 2015 but I have never forgotten how cheerful and caring the staff were to us both. I pray you will stay safe and strong. You do a fantastic job at the best of times.

Daughter of Ex Resident at Newstone House

Just to say Hello! This wont last forever so I hope we will see you soon. Take care & thank you to your fab carers!

Family of Resident at Newstone House

Over the last two years the words “thank you” are completely and utterly inadequate in this situation, but I really want to convey to you all, each and every member of staff the enormous gratitude I feel for the way you cared for Mum during her time with you. From the first day, I knew she was in safe hands and I was so impressed by the kindness, compassion, patience, sensitivity and understanding you all showed towards her.

Daughter of Ex Resident at Newstone House

I knew a little about Dementia at the start, I now know much more. I am in awe of the way you all work so hard, with great dedication while at the same time, displaying such good humour. Not an easy task. You have all been an enormous support to me.

Daughter of Resident at Newstone House

This is a huge Thank you for the magnificent cake you made for my birthday yesterday. The cake tasted and looked delicious. Thank you for the card, chocolate, and photo frame. All greatly appreciated and made it a very special day for me.

Resident at Newstone House

Dear Mr Aitchison, thank you for your letters, I have been thinking of you all, so it was lovely to catch up on all your news. Hopefully, when we return to normal, I will come and visit Newstone House. During my stay with you I made many friends, with staff, as well as residents. I was delighted to see you have achieved OUTSTANDING in your CQC inspection, thoroughly deserved in my opinion.

Ex-respite at Newstone House

It was lovely to skype with my mother she is clearly being looked after very well and kept informed about everything. I just wanted to let you know how much we appreciate what you are all doing for our elderly loved ones. It must be hugely challenging and worrying for all of you. I am truly grateful for all you do.

Daughter of Resident at Newstone House

Thank you all sincerely for looking after mum so kindly with your dedicated care. We are all safe in the knowledge that mum is safe in your hands.

Daughter of Resident at Newstone House

Surprise flower delivery this morning from a resident to myself, I’m welling up!

Customer Advisor at Newstone House

Having spent a very happy month at Newstone. I wanted to write and thank all the staff who made my stay so enjoyable. I will always recommend Colten Care to all my family and friends.

Ex-Resident At Newstone House

I would like to share some feedback from a CQC inspector who was extremely positive about staff and a particular member of staff who she found to be supportive, kind and responsive to her queries. The team obviously made a lasting impression.

Quality Manager at Colten Care Ltd

A review of Singing Barmaid evening- well organised and stimulating evening which had all participants tapping their toes, singing and (those who could) dancing. Good to see so many in the lounge.

Daughter Of Resident At Newstone House

A really big thank you from all of our family for the love and friendship and care you gave our Dad whilst he resided at your home. Lots of love from us all.

Family of Ex-Resident

Thank you to the carers of Newstone House, this afternoons visit was so unexpected which made it all the more enjoyable! Those two little words have become part and parcel in my vocabulary, so here they are again. THANK YOU!

Ex staff member at Newstone House

Thank you for all your help and support with mum and for all your continuing support.

Daughter of Resident at Newstone House

We cannot thank you enough for the truly wonderful care you gave to my father in the 20 months he was with you, and the beautiful warm way in which you always welcomed us and his visitors, always ready to help.

Son of Resident at Newstone House

Dad was generous, calm, strong and positive. The staff at Newstone House liked him because he was always polite, always a gentleman and always grateful for their help. I would like to thank you all for the amazing care they gave to my father over the past twenty months. They always showed respect and ensure he still had his dignity. We are enormously grateful to the Newstone team.

Daughter of Resident at Newstone House

In 2018 a friend told me to go and look at a care home “something – Stone” What a discovery! Newstone exudes welcome and warmth. I always felt completely supported by the staff, so thank you all for your skills, kindness and care. You are the unsung heroes.

Gratitude and love.

Family member of Resident at Newstone House

Thank you and your staff for looking after our relative so well
Relative of Resident at Newstone House

Thank you so much for taking such good care of my Dad, knowing that he was being well looked at Newstone House, I thank you from the bottom of my heart
Relative of Resident at Newstone House

We would like to thank you and all the staff for exemplary care of our relative and the innumerable kindnesses extended to the whole family, she could not have been better cared for
Relative of Resident at Newstone House

Impossible to praise the care, kindness and friendliness sufficiently - I was thoroughly spoilt by everyone. Will recommend Newstone House and Colten Care in the highest and warmest terms
Resident of Newstone House

Thank you for looking after Mum so beautifully for us as a family
Daughter of Resident at Newtone House

Thank you so much for the love and care you have shown to our relative. I would like to thank the wonderful nurses and brilliant carers, the companions who are lovely people and the cleaning staff, I am so grateful for the wonderful care
Relative of Resident at Newstone House