Admission Into Newstone House

We understand what an overwhelming time it can be when admitting a loved one to a home. That’s why at Newstone House, our aim for all admissions, be they urgent or planned, is to give you confidence and reduce your stress.

Our experienced team is here to provide reassurance, answer your questions, and help you feel confident in your decision. From the initial enquiry to settling in, we focus on creating a welcoming environment tailored to meet your needs.

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Our Admissions Process

Our aim is to take the weight off your shoulders and simplify the process, giving you less to worry about.

Here’s what a typical admission to Newstone House looks like, step by step:

Step 1: Initial Enquiry

Your initial enquiry, either by phone or online form, is where care needs are first discussed

Step 2: Visit the Home

We’ll invite you to view the home with a dedicated Customer Support Advisor, meet the Home Manager or Clinical Lead, discuss fees and any other requirements

Step 3: Pre-Assessment

If you wish to proceed, we’ll make contact with you to arrange a thorough, in-person, free and non-obligational pre-assessment to assess the level of care required. An individualised care plan is created following assessment

Step 4: Admission Details

If we’re able to meet your care needs, we’ll confirm the admission and fees with you and your loved one, agree an admission date, then take you through what personal items to bring on admission, such as clothing, photos, medication, and homely touches

Step 5: Documentation

Prior to admission, we’ll issue our Terms of Residence, invoice and consent forms

Step 6: Moving In

On the date of admission, we will have arranged everything to ensure a warm welcome to the resident’s new home, with everything taken care of

“My husband has very complex nursing requirements and Colten Care approached this professionally from the outset before agreeing to take him for respite care. The Home Manager visited us at home to be sure that Newstone House could accommodate his needs and then discussed it with the Clinical Lead.” – S C, wife of resident at Newstone House

Admission Into Newstone House