Admission Into Newstone House

Our Admissions Process

Our aim is to take the weight off your shoulders and simplify the process, giving you less to worry about.

Here’s what a typical admission to St Catherines View looks like, step by step:

Step 1 – Your initial enquiry, either by phone or online form, is where care needs are first discussed

Step 2 – We’ll invite you to view the home with a dedicated Customer Support Advisor, meet the Home Manager or Clinical Lead, discuss fees and any other requirements

Step 3 – If you wish to proceed, we’ll make contact with you to arrange a thorough, in-person,  free and non-obligational pre-assessment to assess the level of care required. An individualised care plan is created following assessment

Step 4 – If we’re able to meet your care needs, we’ll confirm the admission and fees with you and your loved one, agree an admission date, then take you through what personal items to bring on admission, such as clothing, photos, medication, and homely touches

Step 5 – Prior to admission, we’ll issue our Terms of Residence, invoice and consent forms

Step 6 – On the date of admission, we will have arranged everything to ensure a warm welcome to the resident’s new home, with everything taken care of

If you have any questions about the process of admitting a resident into our home, we would be more than happy to talk you through it over the phone. Give is a call on 01258 474530.