Meet the team

The team at Newstone House brings together experience, clinical oversight and steady leadership within one coordinated home. From the Home Manager and Clinical Lead to care colleagues, hospitality, housekeeping and maintenance, each role contributes to how the home operates day to day. Communication is consistent and responsibility sits clearly within the home, so decisions are well informed and standards remain dependable. 

Care is delivered by people who know the residents well and work closely together. Continuity matters, especially as needs change. Behind the scenes, the wider Colten Care group provides governance, professional support and shared learning, strengthening how the home is led and maintained. What families see is a team that works with clarity and purpose, with the resident at the centre of every decision. 

Home Manager April King

April is a Registered Nurse with many years of experience across the health and care sector. Before becoming a Home Manager, she worked for a large independent healthcare provider, where she developed strong clinical and leadership expertise across a range of settings.

Seeking a role where she could make a more direct and meaningful difference to people’s lives, April moved into care home leadership. She is passionate about creating an environment where residents feel supported, valued, and able to enjoy the best possible quality of life.

Her leadership is characterised by compassion, professionalism, and a genuine commitment to delivering care that is tailored to each resident’s individual needs.

Clinical Lead – Laarni Castelo

Laarni is our Clinical Lead, responsible for overseeing all clinical aspects of care within our home, ensuring that residents receive exceptional, person-centred care tailored to their needs. Laarni leads the nursing and care teams, providing clinical expertise and guidance to ensure that best practices are followed and regulatory standards are met. Laarni is dedicated to delivering excellence in care, fostering a culture of continuous improvement, and supporting the professional development of the care teams under her leadership.

Care Co-Ordinator – Lucy England

As our Care Co-Ordinator, Lucy plays a vital role in supporting the delivery of high-quality, person-centred care throughout our home. Working closely with the Home Manager and Clinical Lead, Lucy helps to ensure that residents receive care that is tailored to their individual needs, preferences and routines. Lucy supports the care team by providing guidance, encouragement and coordination, helping colleagues to maintain the knowledge, skills and confidence needed to deliver consistently high standards of care.

Nurses

Our nurses are on duty at Newstone House 24 hours a day, seven days a week, delivering expert clinical care with consistency and compassion. Our nurses play a key role in supporting residents’ health and wellbeing, combining clinical knowledge with a calm, reassuring presence. With a deep understanding of dementia, they respond sensitively to changing needs, helping residents feel safe, understood, and respected. Working closely with the wider care team and healthcare professionals, our nurses help shape and adapt personalised care plans that enhance comfort, dignity, and quality of life.

Head Chef

Our home benefits from two dedicated Head Chefs, ensuring our kitchen operates seamlessly seven days a week. This commitment allows residents to enjoy the same high standards of dining every day, with fresh, seasonal, and thoughtfully prepared meals. This is Jack, who, along with his fellow Head Chef, works closely with residents and the care team to design menus that support wellbeing, offering variety and creativity to make every mealtime a pleasure. Jack is responsible for leading the catering team in preparing delicious, nutritious meals that cater to the diverse dietary needs and preferences of our residents. With a passion for creating high-quality, home-cooked dishes, Jack ensures that every meal is balanced, flavourful, and tailored to individual requirements, whether for specific health conditions or personal preferences.

Companionship Team

As a member of the Companionship team, Ruth is responsible for creating and coordinating a wide variety of engaging and meaningful activities that enhance the wellbeing and enjoyment of our residents. Ruth and the team work closely with residents to design a programme of activities that caters to diverse interests, abilities, and preferences, ensuring every resident has opportunities for social interaction, creativity, and fun. This includes regular minibus trips out of the home, keeping residents connected to their community.

Health Care Assistants

Our Health Care Assistants provide compassionate, hands-on care and support to our residents, helping them with their daily activities and ensuring their comfort and wellbeing. Along with our Senior Care Leads, the team works closely with the nursing team to maintain person-centred care, tailored to the individual needs of each resident. The team’s responsibilities include assisting with daily personal care, taking medications, helping with mobility, and offering emotional support to ensure residents feel valued and respected.

Gardener

Our gardener is dedicated to creating and maintaining beautiful, tranquil outdoor spaces that residents can enjoy all year round. With a focus on enhancing the wellbeing of our residents, they ensure that the gardens are inviting, safe, and accessible for all. Our gardener encourages residents to relax, walk, or even participate in light gardening activities, understanding the therapeutic power of being in nature and the impact it can have on our residents’ quality of life.

Senior Administrator

Trish is the friendly face and organised presence at the heart of Newstone House’s daily operations. Trish is responsible for ensuring that the reception area runs smoothly, providing a warm welcome for residents, families, and visitors. She plays a key role in supporting the home’s management and care teams by ensuring that all administrative processes are efficient and in compliance with regulatory requirements.

Maintenance

Stuart ensures that our home facilities operate safely and smoothly for residents. He supports residents with routine maintenance and minor repairs as needed. His duties include conducting monthly tests and inspections on various equipment, such as fire doors, water temperature outlets, fire extinguishers, security doors, internal and external lighting, wheelchairs, window restrictors, reclining chairs, and nursing beds.

Housekeeping

The Housekeeping team plays a crucial role in maintaining a clean, safe, and comfortable home environment for our residents. With the utmost respect for our residents’ private space, Bernard and the team carefully clean rooms and en-suites, including residents’ own keepsakes such as pictures and ornaments. Personal clothing is carefully laundered, ironed, folded and returned to residents’ rooms on a daily basis.

“I cannot speak highly enough of the care and kindness she is receiving from the incredibly patient and attentive staff.” – L H, Mother of resident at Newstone House

Our Values

Newstone House is part of Colten Care, a family-owned business built on core values that still guide us from the very heart of our business today. Our values shape the company culture and play out in our home every day through meaningful, heartfelt interactions between staff, residents and family members.

We are Friendly

Welcome, approachable, eager to listen and help

We are Kind

Respectful, patient, thoughtful, taking time and doing what’s needed

We are Individual

Attentive, responsive, embracing uniqueness

We are Reassuring

High standards, inspiring trust and confidence, taking responsibility

We are Honest

Realistic, open, ready to acknowledge mistakes and put them right, unafraid of difficult conversations

Careers at Newstone House

A career in care is one of the most rewarding paths you can choose, with a wide range of exciting and meaningful roles that contribute toward improving the lives of older people. Join us in providing a better quality of later life for our residents.

To find out about available roles at Newstone House, or any of our sister homes, visit our careers site.

We’re here for you

Whether you’d like an initial chat about the care we provide, you have a question about our all-inclusive fees, or you’d like more information about our beautiful home, we’re here to help.