We are Friendly
Welcome, approachable, eager to listen and help
Professional, caring & kind
You’d be surprised how many caring people make up the team that look after residents, maintaining the highest standards of clinical and social care. From the Home Manager to the Chef, the Housekeeping team to the Clinical Lead, we all come together to make ‘One Team’, putting residents at the heart of all we do.
April King – Home Manager
Supporting the team and residents at Newstone House is such an enjoyable role. I have worked in the care sector for many years and have supported many families with difficult care decisions. So if you’re finding it hard to take those first steps, then I’m here to help you.
Laarni Castelo – Clinical Lead
I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.
Lucy England – Care Co-ordinator
My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.
“I cannot speak highly enough of the care and kindness she is receiving from the incredibly patient and attentive staff.” – L H, Mother of resident at Newstone House
Our Values
Newstone House is part of Colten Care, a family-owned business built on core values that still guide us from the very heart of our business today. Our values shape the company culture and play out in our home every day through meaningful, heartfelt interactions between staff, residents and family members.
We are Kind
Respectful, patient, thoughtful, taking time and doing what’s needed
We are Individual
Attentive, responsive, embracing uniqueness
We are Reassuring
High standards, inspiring trust and confidence, taking responsibility
We are Honest
Realistic, open, ready to acknowledge mistakes and put them right, unafraid of difficult conversations
WHO COMPLETES YOUR
CARE HOME TEAM?
There is a large team of well-trained and compassionate staff at Newstone House, working as one to provide the highest standards of clinical and social care. ‘Nothing is too much trouble’ is something we regularly here about our amazing team in resident and relative feedback.
N.B The following images of Colten Care residents and staff are not all from Newstone House.
Nurses
Our Nurses care for many complex conditions so that residents who would otherwise have been referred to a hospital-type setting can continue to enjoy all their home comforts.
Carers
Our Carers play an essential role providing personal care, assisting residents to lead a fulfilled life. and make a meaningful difference to their health and wellbeing every day
Companionship Team
Our Activities Coordinators lead a wide variety of social events and create a stimulating, entertaining and therapeutic environment for our residents.
Customer Advisor
The Customer Advisor is responsible for helping manage enquiries into the home, conducting show arounds and ensuring a new resident’s arrival runs smoothly.
Home Administrator
The Home Administrator manages clerical and daily administrative tasks in support of the Home Manager. They will often liaise with family and friends on behalf of residents.
Gardener
Our Gardener brings expertise in designing and maintaining gardens that are both calming and revitalising, with plenty of visual and sensory interest.
Chef
Using only the best quality ingredients, sourcing them wherever possible from local suppliers, our Chefs create meals that are not only nutritional and well balanced, but beautifully presented and well thought out.
Catering
Our catering team delivers an exceptional service and first-class dining experience to our residents.
Housekeeping & Laundry Team
Maintaining a safe, clean and well looked after home creating an environment where our residents can feel safe and reassured knowing that they will be taken care of each and every day.
Maintenance Team
Our maintenance team provides practical help, support, advice and reactive repairs, helping maintain safe, reliable facilities that are essential to our residents’ individual well-being.
Central Support
Colten Care has a large central Support Centre in Ringwood, Hampshire, providing invaluable support to our team in many ways, from clinical expertise to additional maintenance.
WE’RE HERE FOR YOU
Whether you’d like an initial chat about the care we provide, you have a question about our all-inclusive fees, or you’d like more information about our beautiful home, we’re here to help.