Welcome to Abbotts Barton

“Dear all, I would just like to express the gratitude of the family for your care of her in her last few hours, and then to come and collect her chair and be told you don’t intend to charge for the time is quite overwhelming. It was the way you care for her in respite after a hip operation in 2016 that persuaded her to come to come in for end-of-life-care. Thank you.”

“I want to thank you for the wonderful care you gave our relative during all the years he stayed with you. He was so well looked after and became very fond of the staff. I will always be grateful to you for making Abbotts Barton his second home.”

“I am writing on behalf of my family and I to thank you and ALL your team for looking after our mother so beautifully. Her last four years since moving into Abbotts Barton were not the easiest with the onset of vascular dementia and the narrowing of her world, but your team set about caring for her with consistency and kindness. This kindness was also extended to us as a family. We always felt welcome, our requests (small or large) were never too much trouble, and your staff were never too busy to talk or make time for us. My sister and I were offered exceptional kindness, care and practical support during Mum’s last 48 hours as we stayed with her. Not only was her physical care of a very high quality, but your ability to work in a person-centred way with her as an individual was exceptional. We continually experienced familiar faces and spoke with people who knew Mum well. They had an upbeat and helpful manner, whether we met those on the nursing or care team, the day service team, catering team, those doing cleaning, reception, maintenance or laundry. Ensuring that this is the case is no mean feat!”

“On behalf of the family, I would like to thank everybody at Abbotts Barton for their dedication and kindness in providing such a high standard of personal care for my mother over the last seven months. At every stage, she received the excellent round-the-clock care she needed and deserved in a pleasant and homely environment, and she especially appreciated the sensitive and friendly approach of all the team who made her stay as welcoming, engaging and as comfortable as possible. As an example, she particularly enjoyed and looked forward to her regular visits as part of the Winchester College pairing programme. As visiting relatives, you have always made us feel most welcome, and thank you for keeping us regularly informed.”

“We are really grateful to you and so many of your wonderful staff for supporting Dad, and us, over the last five years.”

“Just a note to say I was so impressed and grateful for what your team did for Dad today. To sort his illness so quickly, and with such care and respect, feels like a truly exceptional level of care.”