Review submitted by Sue P (Sister of Resident/Service User) on Monday 12 October 2020. Review relates to October 2020.
I recently visited my relative at Amberwood and was very impressed by the efforts that were made to make my visit safe for everyone. eg P.P.E. Even in these difficult times the staff have managed to retain their kindness and compassion towards the residents and visitors and I was made to feel extremely welcomed.
My relative has been at Amberwood for several years now and in all that time I have felt confident that the staff have provided a safe and happy home where she can be looked after and cared for.
I'm sure I am not alone in wishing to thank all the staff for their continued love and care that they give day after day, and the extra efforts they have made to help us keep in touch with our family.
I look forward to a time when we can visit freely and enjoy your hospitality again. ( I miss the scrumptious cakes!!!)
Every blessing to you all and thank you once again.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M Q (Respite Resident/Service User) on Wednesday 9 September 2020. Review relates to August 2020.
All staff very helpful and considerate. Meals good, garden lovely.
How likely would you be to recommend Amberwood House? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Satisfactory
- Safety / Security: Satisfactory
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Laura E (Daughter of Resident/Service User) on Friday 4 September 2020. Review relates to August 2020.
My father has had a tough time since his life turned upside down following a major stroke five months ago. He’s been in Amberwood House almost three weeks and it is greatly noticeable how much his anxieties have lessened. The staff have been wonderful in helping him to settle and arranged live music, a cake and gift to celebrate his birthday earlier this week.
So far, the care has been superb. Thank you, Amberwood House.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Frances L (Daughter of Resident/Service User) on Tuesday 11 August 2020. Review relates to July 2020.
I cannot speak highly enough of the staff at Amberwood Lodge. The care they are giving to my mother is excellent. The staff are friendly and helpful and have been so good at assisting us to keep contact during the lockdown. We are also very pleased to receive the regular newsletters which keep us informed about everything which is happening. I know my mother is happy and well cared for and that is everything we as a family would wish for her.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P B (Resident / Service User) on Thursday 25 June 2020. Review relates to June 2020.
I feel very safe and cared for, they look after me very well. I enjoy the food and company of others. Staf always treat me with respect.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by B W (Friend of Resident/Service User) on Thursday 18 June 2020. Review relates to June 2020.
I want to thank everyone at Amberwood House for all the care they have provided. The staff are very friendly and nothing is too much trouble. They have been great, especially as it has been a tough time over the last few weeks not being able to see my friend regularly. It is lovely that we are able to start visiting again even with restrictions.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Margaret S (Resident / Service User) on Tuesday 16 June 2020. Review relates to June 2020.
Amberwood staff do really well looking after us all. The food and the way it is served is very appealing always with nice choices, good cutlery and serviettes. Coffee is good too. The staff take their time, they are kind and always on the go. You can ask them any questions. I don't stay up too long, and I enjoyed the art classes in the morning.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Judith B (Resident / Service User) on Tuesday 16 June 2020. Review relates to June 2020.
Although I found it quite strange living in a care home initially, I feel far more relaxed about it now.
The staff are very good from the young ones to the elderly ones; they are all really lovely.
On the whole, I enjoy the meals, but I am a fussy eater. If I ask for something special, the staff always try to get it for me. The gardens are very well maintained, and I enjoy spending time sitting outside.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David S (Son of Resident/Service User) on Saturday 9 May 2020. Review relates to April 2020.
I would like to express my sincere gratitude to all of the staff who have looked after my mum since she broke her hip 9 weeks ago.
We consider ourselves so lucky to have secured a place in Amberwood whilst she recovers and are grateful to everyone that has been assisting and tending to her during these difficult times. The outstanding professionalism and the kind, caring nature of all of those staff deserve recognition.
From the senior management, nurses, carers and admin staff nothing has been too much trouble. They are incredibly thoughtful of both my mum and to the other members of my family and never fail to keep us informed.
Since arriving at Amberwood my mum’s health has been challenging for the staff and the help and support the whole team have given to us is a credit to them and the company as a whole.
The whole team at Amberwood have gone over and beyond any expectations, I and my family may have had or could have believed was possible. Thank you.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Neil M (Friend of Resident/Service User) on Thursday 16 April 2020. Review relates to April 2020.
From initial contact to placing my friend in Amberwood, the attention to detail from the type of care through to medical needs was dealt with professionally but also considerately. When there has been any need to contact me with regard to hid health or needs; this has been done straight away.
Given the extremely testing circumstances, we all face at this moment in time, Amberwood has kept us up to date with all matters that may be of interest or concern to us. Although worried and frustrated by the circumstances, he finds himself very satisfied with his level of care.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L H (Resident / Service User) on Thursday 12 March 2020. Review relates to March 2020.
A true care home with kindness and respect for the patient. My one month here has felt like home. Although I am a poor eater after a major operation, the food was well prepared and mashed at the same time of arrival and now improved to proper meals, all be it small size.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Linda A (Daughter of Resident/Service User) on Thursday 24 October 2019. Review relates to October 2019.
My Mother has been a permanent resident at Amberwood House for six years and throughout this time she and we, her family, have been very happy with the care and nursing that she has received. The home is well maintained with lovely gardens to use and comfortable lounges for relaxation. The whole building is spotlessly clean. She enjoys a wide range of activities and bus excursions. We are very happy with the care given to our Mother and know that we can always chat with the Manager if any problems arise.
How likely would you be to recommend Amberwood House? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Good